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Service concept - Make best product to service you!

1.     Focus on the user and provide fast, high-quality, efficient service.
2.     Learning hard,working hard, establish excellent product service arrange system.
3.     Honesty, customer first. With enthusiastic service to make up the inconvenience of the product fault to the user.

Service tenet - Create value for customers
Knowing that users buy Tianyi's products is hope the product can bring benefits and value to theirs.
Through our service to make users know to use,maintenance and maintenance ability.
To provide security for the user's work, interest and value.

Service promise
1.     Every quality question of all kinds of products which be produced and saled by Hubei Yidu Tianyi Machinery company. Our company practice "three guarantees" service, and the after-sale service department will deal with all questions.
2.     After get the information about the product quality from call,letter or notice. We will send our after-sales service personnel to the scene to deal with and solve the problem.
3.     Our after-sales service personnel will be serious, thoughtful, and completely handle the quality issue.  Ensure that users use in time, no worries.
4.     At the same time of solute all quality issues, Our after-sales service personnel have an responsibility. to provide technical advice technical training and other issues related to product.
5.     All quality issues of the product which be confirmed belong to our Hubei Tianyi Machinery Company. All costs shall be borne by our company. The product quality problems caused by user side (or beyond is a guarantee of product quality problems). The charges will be borne by users, but is not higher than the cost of the total.
6.     Tianyi Machinery firmly establish the purpose of "carefully cast products, Offer enthusiastic service ".  All for users timely, earnest to solve all quality issues. Appropriate the product image everywhere do company trust, customer satisfaction. Tianyi Machinery will absorb experience and lessons. Do our best to make the contract product perfect and provide best quality and service.

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